Cys Ci Luxury Dog Retreat / Cathdy Luxury Cat Retreat

Terms and Conditions

VAT Registration 460634501 - Charged at 20%

Opening Hours:

Our drop off and collection times are as follows:

8.30am – 9.30am

5.30pm – 6.30pm

Please note a minimum of a two night booking will be required from Thursday to Monday

Deposit

Upon confirmation of your booking, a 50% deposit will be due. The remaining 50% will be due 14 days before the booking. It is preferred for payment to be made online via our booking page.

We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at the time of booking.

Cancellations

Cancellations made 14 days or more before the original arrival date:
No further charge will be incurred. The 50% deposit already paid will be retained in accordance with our cancellation policy.

Cancellations made less than 14 days before the original arrival date:
The full cost of the original booking will be payable. This includes the 50% deposit already paid and the remaining 50% balance.

Once a booking falls within the 14-day cancellation period, the accommodation has been reserved specifically for your pet and the full booking charge will therefore apply, regardless of whether your pet subsequently attends, is collected early, or does not attend.

Early Returns

We are unable to give credit for early returns – you will be charged for the full number of days booked. This is because the accommodation has been held exclusively for your pet and may not be possible to re-let at short notice.

Late or no collection

Any additional days (full or part) incurred by yourselves due to late collection will be charged at £36 per night. This is payable at the time of collection.

If pets are not collected within 5 days of the date on which he/she is due to be collected from Cys Ci Luxury Dog Retreat and Cathdy Luxury Cat Retreat, and no communication is received from the owner, we reserve the right to contact the relevant authorities and/or to re-home the pet/s in question.

Veterinary Care

If we believe your pet requires veterinary attention during their stay, we will make reasonable attempts to contact you or your nominated emergency contact.

Where we consider veterinary attention to be necessary, particularly in an emergency, we reserve the right to seek veterinary advice or treatment without prior consent where it is not reasonably practicable to contact you. The owner is responsible for all veterinary, medication, treatment and associated transport costs incurred during the stay.

Vaccinations

As a condition of staying at Cys Ci Luxury Dog Retreat and Cathdy Luxury Cat Retreat, all pets must meet our current vaccination requirements. We will require proof of vaccination, such as a veterinary vaccination certificate or vaccination card, before confirming a booking. We reserve the right to refuse admission where the required vaccination records cannot be provided, or vaccinations are not up to date.

Pets must also be given their flea and worming treatments prior to their stay.

Illness and Contagious Conditions:
Owners must inform us before arrival if their pet is showing signs of illness or has been exposed to a contagious disease. Pets showing symptoms of a potentially contagious illness may be refused admission or, where appropriate, separated from other animals until veterinary advice has been obtained. If a pet becomes unwell during their stay, we will contact the owner or emergency contact where reasonably possible and may seek veterinary advice or treatment where necessary. Any resulting veterinary or treatment costs will be the responsibility of the owner.

Medication:
All medication must be provided in its original packaging and accompanied by clear written instructions regarding dosage and administration. Owners must provide sufficient medication for the entire stay. We will administer medication only where we consider it safe and reasonably practicable to do so. Any additional medication or veterinary costs incurred will be payable by the owner.

Female Pets in Season:
Owners must inform us if a female pet is expected to come into season during their stay. We may need to alter accommodation, exercise or interaction arrangements to protect the pet and other animals.

Belongings

Owners may provide toys, bedding, treats or other familiar items. While we will take reasonable care of these belongings, we cannot guarantee against loss, damage or normal wear and tear.

Food

Owners should provide sufficient food for the duration of their pet's stay and provide clear feeding instructions. If additional food is required because insufficient food has been provided, the cost will be added to the owner's account and payable on collection.

Play and Interaction:
Where you have authorised your pet to interact or play with other dogs, you acknowledge that such interaction carries inherent risks, including accidental injury. We will take reasonable steps to assess and supervise interactions appropriately.We cannot accept responsibility for injuries arising from the normal and unavoidable risks of authorised animal interaction, except where caused by our negligence or where liability cannot legally be excluded or limited.

Shared Accommodation

Only pets from the same household may share accommodation. Any owner requiring their pets to share accommodation, do so at their own risk.

Owner Responsibilities:
Owners must provide accurate and complete information about their pet before arrival, including any medical conditions, allergies, behavioural issues, previous incidents of aggression, dietary requirements, medication and any other information that may affect the care or safety of the pet or other animals. Owners must also provide current emergency contact details and ensure that the information held on their account is accurate. Failure to disclose relevant information may result in additional costs being incurred and may affect our ability to provide care safely.

Cancellation by Cys Ci/Cathdy:
We reserve the right to refuse or cancel a booking where we reasonably believe that we cannot safely or appropriately accommodate a pet, where the information provided by the owner is inaccurate or incomplete, where the pet does not meet our admission requirements, or where payment has not been made, or where circumstances outside our reasonable control prevent us from providing the service. Where we cancel a booking for reasons not attributable to the owner, we will refund payments made for services that we are unable to provide.

General The owner will be liable for any damages caused by your pets.